2025 Breakthrough Awards Recipients
The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source. Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.
Legend
Patient Satisfaction [ ... CAHPS] | ||||||
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Improvement |
Achievement |
Honors |
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At least 5 percentage points in the Top Box score |
At least 10 percentage points in the Top Box score |
At least 15 percentage points in the Top Box score |
Achieved at least 5 percentage points higher than the Comparative Database Top Box score |
Achieved at least 10 percentage points higher than the Comparative Database Top Box score |
Achieved at least 15 percentage points higher than the Comparative Database Top Box score |
Achieved 95%+ score in current year |
