Breakthrough Awards

The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.

Breakthrough Award Planning Guide

A step-by-step guide in helping to understand the Service Breakthrough Awards. docxDownload, print, and review the guide. 

Award Nomination Forms

Click on the links below to download the Nomination form and save to your device for completion.

Submission/Uploading coming soon.

Patient Experience HCAHPS Breakthrough Awards
Patient Experience ED CAHPS, CG-CAHPS, OAS CAHPS, HH CAHPS Breakthrough Awards

Improvement

  • Bronze - At least 2 Mean Score Improvement Points (Based on a 100 point scale)
  • Silver - At least 3 Mean Score Improvement Points (Based on a 100 point scale)
  • Gold - At least 4 Mean Score Improvement Points (Based on a 100 point scale)

Achievement 

  • Emerald - At least 75th Percentile (Based on Vendor Database)
  • Ruby - At least 90th Percentile (Based on Vendor Database)
  • Diamond - At least 95th Percentile (Based on Vendor Database)
Patient Satisfaction Breakthrough Awards

Improvement

  • Bronze - At least 5 percentage points in the Top Box Score
  • Silver - At least 10 percentage points in the Top Box Score
  • Gold - At least 15 percentage points in the Top Box Score

Achievement 

  • Emerald - Greater than the comparative database Top Box Score (Based on Vendor Database)
  • Ruby - At least 5 percentage points higher than the comparative Top Box Score (Based on Vendor Database)
  • Diamond - At least 10 percentage points higher than the comparative Top Box Score (Based on Vendor Database)