2023 Summit Award and Pinnacle Award Recipients
The Summit Awards ceremony and Night of Excellence is a North American-wide recognition program established by the HealthCare Service Excellence Conference. This unique celebration recognizes exceptional Service Excellence by awarding nominees a Pinnacle Award. Pinnacle Achievers in each of the 20 award categories are then eligible to receive the prestigious Summit Award, which recognizes significant achievement and dedication in improving initiatives in the following areas:
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- The quality of service to patients/customers
- The quality of work life for healthcare professionals
- The performance of healthcare organizations
The Summit Awards are a North American-wide recognition program established and managed by the HealthCare Service Excellence Conference. All healthcare facilities who are participating in the Service Excellence Initiative™ are eligible to submit nominations.
The Summit Awards are presented annually at the HealthCare Service Excellence Conference during the closing Night of Excellence Banquet.
The top three to five nominees for each award will be announced prior to the conference and will be recognized at the conference as Pinnacle Achievers. One of the Pinnacle Achievers will be elevated to Summit status and will be presented with a plaque and certificate.
CRITERIA: Criteria for each award is listed each nomination form. To see an overview of all criteria Click Here
Service Excellence Advisor First Year
The Pinnacle Achievers
for this category are:
- Andrew “Andy” Torres, Rio Grande Hospital, Del Norte, CO
Andy is a perfect example of service excellence. Not only does he have a great attitude daily, but he is a great team player. He consistently projects a warm and cheerful attitude to patients and staff, and is always eager to help. - Brian Bohleen, Hot Springs Health, Thermopolis, WY
Brian is an outstanding SEA, whose quick wit and sense of humor always kept the workshops fun and informative. More than once, he was able to bring a reluctant attendee on board with the SEI with quick thinking and an earnest attitude. - Ethan DuClos, Pinckneyville Community Hospital, Pinckneyville, IL
Ethan is a magical storyteller who makes an emotional connection with his audience. His compassion and vulnerability inspired his other SEAs to venture outside their comfort zone and share their own stories during their workshops. - Mary Lou Sadler, Memorial Hospital, Carthage, IL
Even as part of a talented group of SEAs. Mary Lou stands out. When Mary Lou had to present a workshop alone, her confidence and compassion carried her through the challenge! Always happy to help, her confidence and bubbly personality are inspiring. - Naimah Lacour, Good Samaritan, Vincennes, IN
Despite some initial nerves, Naimah came alive while teaching workshops and was a complete natural from day one. Her presenting was personable and relatable, and her humor and enthusiasm made her an amazing SEA.
A team leader and role model who
encourages and supports others to improve
The
Summit Award
goes to
The
Summit Award
goes to
Service Excellence Ambassador
The Pinnacle Achievers
for this category are:
- Crystal Raby, Pike County Memorial Hospital, Louisiana, MO
Crystal is a constant source of motivation and a role model for positive attitude. Her hard work, resilience, never-give-up attitude, and determination prove that success is attainable through dedication. - Jalayna Cary, Good Samaritan, Vincennes, IN
Jalayna is a positive, cheerful and outgoing leader. She shares her contagious smile and upbeat personality with everyone she meets. Jalayna is a pleasure to work with, and her outstanding leadership qualities make her an amazing role model. - Jenny Dodge, Ely-Bloomenson Community Hospital, Ely, MN
Jenny goes above and beyond by making herself available to all staff that need a hand. She always offers to help, and continually gives moral support. Jenny constantly offers suggestions and ideas to ignite brainstorming for the entire group. - Kevin Tadus, Grand River Health, Rifle, CO
Kevin is a big picture person, able to see every perspective and provide valuable feedback. He always gives 120% in everything he does. Kevin’s abilities, contributions, and work ethic will be an important part of Grand River’s continued success.
A role model with a positive attitude who assists,
motivates, and guides SEAs.
The
Summit Award
goes to
SEA Super Coach
The Pinnacle Achievers
for this category are:
- André Brooks, West Jefferson Medical Center, Marrero, LA
André is a fantastic individual whose drive and passion support the SEI. He lives West Jefferson’s values every day, and is a model to the SEAs. He walks the walk, leads by example, and doesn’t ask anyone for anything that he wouldn’t do himself. - Christina Peterson, Van Diest Medical Center, Webster City, IA
Christina’s leadership experience and passion for Service Excellence are extraordinary. She was a vocal cheerleader and a strong advocate for the new SEAs, sharing her positive attitude, cheerful demeanor and dedication to a 5-star experience. - Kandace Fontenot, Allen Parish Community Healthcare, Kinda, LA
Kandace’s dedication and passion are an inspiration to her whole organization. She is a fine example of service excellence. Her energy and passion set the tone for all employees' journey to achieve a positive culture change. - Renee Loughren, Franklin General Hospital, Hampton, IA
Renee is a wealth of knowledge, constantly thinking of ways to help other team members with projects. She does an excellent job of making new employees feel at home, and truly wants what's best for the facility, her colleagues and the SEAs. - Sarah Bradley, Madison County Health Care System, Winterset, IA
Sarah’s outstanding contributions have been pivotal in making MCHCS an engaging and inviting environment. Her expertise, commitment and enthusiasm have resonated throughout this organization, leaving a lasting impact.
An individual who provides exceptional leadership,
encouragement, and guidance.
The
Summit Award
goes to
The
Summit Award
goes to
OASIS Super Coach
The Pinnacle Achievers
for this category are:
- Dooli Rugg, Kiowa County Memorial Hospital, Greensburg, KS
Dooli is a problem solver and is always willing to help. She knows when to step in and when to step back so that teams can own their success. Dooli routinely works in three departments fills in anywhere there’s is a need - her teamwork inspires us all. - Linda Veylupek, Hot Springs Health, Thermopolis, WY
Linda is a natural leader, and her human resources expertise has added great value to the teams. She is very adept at facilitating meaningful meetings with valuable discussion, keeping the teams on task and ensuring successful results. - Megan Oehlert, Franklin General Hospital, Hampton, IA
Megan is a natural coach who looks for opportunities to help others succeed. She is a consummate cheerleader, genuine and caring. Megan is great at anticipating needs and stepping up to own the issue or potential issue. - Trisha LaRowe, Neighborhood Health, Fort Wayne, IN
Trisha’s concepts, values and outside of the box ideas prove that she possesses the characteristics of a solid leader. Her humor and wit make even the hardest conversations manageable. Trisha inspires others to put their best into their work.
An individual who provides remarkable guidance,
influence, and encouragement.
The
Summit Award
goes to
OASIS Team Captain
The Pinnacle Achievers
for this category are:
- Angi Strain, Neighborhood Health, Fort Wayne, IN
Angi has exemplary leadership skills and outside-the-box thinking. She is relentlessly positive and teaches others to maintain their own positivity during hard times. If everyone had Angi’s work ethic and compassion, the world would be a better place. - Heidi Schiltz, Ely-Bloomenson Community Hospital, Ely, MN
Heidi is helpful, prompt and friendly, always performing her job with a ready smile on her face. She motivates by example and has worked hard to hardwire Service Excellence. Heidi is a great inspiration in EBCH and their patients. - Jill Schlatter, Memorial Hospital, Carthage, IL
Jill is a strong leader, organized and creative, with the ability to juggle multiple priorities and accommodate diverse viewpoints to ensure the success of every project. She puts her all into every challenge, and is always a team member as well as a leader. - Mary Shelby, Valley Professionals Community Health Center, Clinton, IN
Mary goes above and beyond in everything she does. She guided her team with infectious enthusiasm, always open to new ideas and ways to improve. Mary truly cares about VPCHC and every person who walks through the doors. - Tiffany Conover, Good Samaritan, Vincennes, IN
Tiffany embodies professionalism and kindness. She encourages others to offer their ideas openly and without judgment, making everyone feel like part of the team. She is a phenomenal leader and ensures everyone feels heard.
A leader who provides focused leadership,
encouragement, and leads by example.
The
Summit Award
goes to
The
Summit Award
goes to
Implementation Coordinator – First Year
The Pinnacle Achievers
for this category
- Abigail Sirek, Ely-Bloomenson Community Hospital, Ely, MN
Abby embodies the spirit of the SEI and is a true cheerleader for the program. She is efficient and organized, guiding the program and projects thoughtfully and responsibly. Abby exemplifies the qualities of a good leader through example and positive attitude. - Jennifer Myers, Valley Professionals Community Health Center, Clinton, IN
Jennifer’s tireless commitment truly sets her apart. She is a genuine motivator who inspires her colleagues to strive for excellence. Jennifer’s dedication, leadership, and commitment to fostering a culture of excellence make her an inspiration. - Lacy Andreen, Hot Springs Health, Thermopolis, WY
Lacy’s knowledge of the hospital, organizational skills, and attention to detail made her the perfect person to be Implementation Coordinator. Her ability to anticipate challenges was instrumental in the success of HSH’s journey. - RaeLyn Stevens, Kiowa County Memorial Hospital, Greensburg, KS
RaeLyn took on this role without hesitation, juggling being IC with multiple other roles in her facility and expecting her second child – and she made it look easy! RaeLyn follows through and follows up, ensuring everyone has the resources they need.
A pillar in the organization who leads, motivates,
listens, communicates, and coaches.
The
Summit Award
goes to
Exceptional Implementation Coordinator
The Pinnacle Achievers
for this category are:
- Anette Cheramie, West Jefferson Medical Center, Marrero, LA
Anette is the face of West Jefferson Medical Center. She keeps everyone on track for all the training sessions, stays late to set up the training rooms, and comes in early to ensure everything is working properly. Anette is positive, upbeat, and personal. - Casey McDonnough, Pinckneyville Community Hospital, Pinckneyville, IL
Casey lets her creativity flourish with the SEI. She often works evenings and weekends to provide thematic treats and department celebrations. Casey is an inspiration to others and demonstrates what it means to prioritize Service Excellence. - Cassie Abel, Good Samaritan, Vincennes, IN
Cassie goes above and beyond in her level of organization, excitement, and dedication to the Service Excellence Initiative. She communicates clearly to all staff, advocates for an overall mindset change, and is passionate and excited every time you see her - Katie Ellison, Pike County Memorial Hospital, Louisiana, MO
Katie's ingenuity shines brilliantly in her work. Her ability to craft engaging narratives, infuse humor, and seamlessly blend information with entertainment transforms the mundane into captivating stories. Katie is a catalyst for positive change. - Stacey Mitchell, Madison County Health Care System, Winterset, IA
Stacey's compassionate demeanor and infectious enthusiasm for the SEI have been truly outstanding. Her guidance, effective task management, and unwavering encouragement have been instrumental in MCHCS’s Service Excellence journey.
A pillar in the organization who leads, motivates,
listens, communicates, and coaches.
The
Summit Award
goes to
The
Summit Award
goes to
Exceptional Employee – Clinical
The Pinnacle Achievers
for this category are:
- Danielle Watts, Crawford County Memorial Hospital, Denison, IA
Danielle is the person you can count on for anything. She is active mentor for all employees, and leads her team in every setting. Danielle's commitment to her team, community, and the improvement of her department all make her the best of the best. - Leigha Jones, Franklin General Hospital, Hampton, IA
Leigha easily builds rapport with patients and their family members, and her pleasant attitude and professionalism make her a favorite among coworkers. Leigha consistently exemplifies what exceptional care looks like to all consumers. - Lorelei Stoops, Pike County Memorial Hospital, Louisiana, MO
Lorelei embodies all the qualities of an exceptional employee.She faces challenges with grace and ease. Regardless of the situation, Lorelei provides quality, compassionate care to both patients and family members. - Mindy Holthaus, Pana Community Hospital, Pana, IL
Mindy is the definition of “customer focused.” She continually goes above and beyond, always looking for ways to improve the lives of those around her. Her dedication is reflected in the high regard her patients, coworkers, and community have for her. - Sheridan Voshake, Memorial Hospital, Carthage, IL
Sheridan excels at customer service. Her calm demeanor in times of chaos is very reassuring to her coworkers. She continually thinks outside the box and offers attainable, collaborative solutions to problems that are presented to her.
Provides exceptional service to both patients/customers
and fellow employees.
The
Summit Award
goes to
Exceptional Employee – Non-Clinical
The Pinnacle Achievers
for this category are:
- Donna Kleinwolterink, Osceola Regional Health Center, Sibley, IA
Donna is the go-to person for just about everything. She instrumental in the daily operation of ORHC, and consistently comes up with great ideas to lift employee morale. Donna is always willing to do whatever it takes to make events a success. - Errol Snider, Family Health West, Fruita, CO
Errol has spent 22 years helping his organization expand and grow. Although his love for FHW is clear, his bond with both employees and patients is even stronger.By putting the needs of others first, he has empowered others to perform at their best. - Gabrielle Ladner, West Jefferson Medical Center, Marrero, LA
In addition to being detail-oriented, Gabrielle is also a proactive problem-solver who offers fresh ideas and ways to communicate. She is great at prioritizing and providing realistic expectations, which established her as the best-of-the-best. - Juandy Black, Union General Hospital, Farmerville, LA
Juandy provides quality service with compassionate care. Even in stressful situations, she’s always friendly and willing to help, striving for perfection instead of what’s easy. Juandy always does her best to help patients and employees any way she can. - TJ Adkinson, Rio Grande Hospital, Del Norte, CO
TJ is one of the friendliest and most welcoming individuals you will ever meet. He earnestly helps generate ideas on how to better serve the less-heard members of his community. TJ gives 100% of himself, 100% of the time.
Provides exceptional service to both patients/customers
and fellow employees.
The
Summit Award
goes to
Empowering Manager
The Pinnacle Achievers
for this category are:
- Amanda Siewers, Good Samaritan, Vincennes, IN
Amanda is an amazing morale booster and always has an open door. She is always happy to help, handling challenging situations with tact and diplomacy. Amanda is a prime example of a Good Samaritan – not just a boss, but a true leader. - Ashley Weakland, Rio Grande Hospital, Del Norte, CO
Ashley is open to suggestions and quick to find solutions. She fills in nights and weekends, happily switching her shifts to accommodate her staff. Ashley is a model leader, and she cares deeply about the hospital and her community. - Sadena Jackson, Memorial Hospital, Carthage, IL
Sadena encourages her staff, stands beside them, and pulled her critical care team together during the bleakest parts of the pandemic. She leads by example, encouraging employees to continue their education and reach their full potential. - Scott Stein, West Jefferson Medical Center, Marrero, LA
Scott embraces every challenge. He has taken hurricanes, tornados, and COVID-19 in stride while soothing employees’ anxieties. Scott is a great teacher, sought after by clinicians in multiple disciplines because he provides the best instruction.
A true leader who encourages individuals to achieve great results.
The
Summit Award
goes to
Exceptional Nurse
The Pinnacle Achievers
for this category are:
- Dana Neeman, Crawford County Memorial Hospital, Denison, IA
Dana is open to new ideas; well connected in the hospital and the community; has a willingness to learn and to educate; and, most importantly, she is passionate about patient- and family-centered care. She is a role model for other staff at CCMH. - Jessie McLelland, Union General Hospital, Farmerville, LA
Jessie always puts the needs of the patient and their families first. She is extremely conscientious in her job responsibilities and is driven to help UGH succeed. You will never hear Jessie say "that's not my job" - she is always willing to help. - Kevin Siems, Franklin General Hospital, Hampton, IA
Kevin demonstrates 5 star care every shift for his patients, their families, and his peers. He’s always willing to help - no job is ever too big or too small. Kevin truly is an example of an exceptional nurse, demonstrating passion in caring for all consumers. - Nicki Carlson, Ely-Bloomenson Community Hospital, Ely, MN
Nicki's clinical knowledge and unmatchable work ethic create an indescribable connection with her colleagues and patients. She challenges her team to celebrate successes, but also self-reflect on challenges to help the entire team improve. - Rebecca Stinson, Pana Community Hospital, Pana, IL
Becky always has a smile and friendly greeting for her coworkers. She is a patient advocate, willing to go that extra mile to ensure that the patient has everything they need. Becky will never give up until all avenues have been exhausted.
An individual who provides outstanding levels of
compassion and quality care, while being supportive,
a good listener and constantly improving.
The
Summit Award
goes to
Customer Focused Provider
The Pinnacle Achievers
for this category are:
- CJ Nicholson-Uhl, West Jefferson Medical Center, Marrero, LA
CJ is one of the most sincere, compassionate providers at WJMC. It’s clear he loves what he does. Fellow employees describe CJ as an “angel in a white coat.” He gives 110% into everything he does, giving his all into it with his cheerful and uplifting spirit. - Eileen McElligott, Morrow County Health District, Heppner, OR
Eileen's patient satisfaction scores are the highest in the organization every month, but her dedication to service excellence goes far beyond scores. The words, "that's not my job" have never passed her lips, and she makes sure that no patient falls between the cracks. - Jill Kierscht, Crawford County Memorial Hospital, Denison, IA
Jill is committed to honoring patient preferences, high-quality care, and overall well-being. She is an incredible advocate for her all of her patients. A gentle touch, a smile, a kind word, a listening ear, the smallest caring act - Jill exhibits them all. - Tammy Mundy, Valley Professionals Community Health Center, Clinton, IN
Tammy is a provider, teacher, friend and mentor to everyone she has the opportunity to work with. She is a positive role model, a cheerleader and supporter for everyone.She encourages everyone to be the best version of themselves they can be.
An individual who is respectful and professional,
with empathy for those they serve.
The
Summit Award
goes to
Customer Focused Physician
The Pinnacle Achievers
for this category are:
- Casey Jennings, Pike County Memorial Hospital, Louisiana, MO
Dr. Jennings a true icon of excellence. She is an exceptional physician with unwavering commitment to her patients and unparalleled people skills. Dr. Jennings’ remarkable personal skills foster genuine and lasting patient relationships. - Michael Luft, Crawford County Memorial Hospital, Denison, IA
Dr. Luft is a team player, respectfully considering other viewpoints and supporting others’ ideas to achieve the best possible outcome for his patients. Personal, patient-centered focus is what sets him apart as an outstanding provider. - Pat Thompson, MD, Rio Grande Hospital, Del Norte, CO
Thompson is an incredibly hard worker who is fully dedicated to the hospital, staff, patients and the community as a whole. He inspires and supports staff, taking the time to truly try to understand the day to day challenges of all positions in the hospital. - Sharon Singleton, Neighborhood Health, Fort Wayne, IN
Dr. Singleton has provided exceptional care to her community for more than 20 years. She sees past a patient’s outward appearance and recognizes someone who needs help. Dr. Singleton provides quality care to patients and leads her team by example. - William P. Newman, MD, West Jefferson Medical Center, Marrero, LA
Newman loves to share his knowledge with others. He is a role model amongst his peers and encourages teamwork daily. Dr. Newman is an optimist who focuses on problem solving and compromising to ensure the good for all.
An individual who is respectful and professional,
with empathy for those they serve.
The
Summit Award
goes to
The
Summit Award
goes to
Empowering CNO/DON
The Pinnacle Achievers
for this category are:
-
- Colin Yahnke, Ely-Bloomenson Community Hospital, Ely, MN
Colin is an empathetic, supportive, "think outside the box" leader. His calm demeanor, knowledge, and willingness to teach others are vital to EBCH. Colin is well respected by his staff and the entire EBCH Team for empowering his team to take the lead. - Monica Bologna, West Jefferson Medical Center, Marrero, LA
Monica works hard to improve the care her patients receive. She is a good listener who makes it incredibly easy for her staff to approach her. No matter how busy she is, she addresses any issue head on with both her staff and patients in mind. - Nicole Haglund, Providence Medical Center, Wayne, NE
Nicole has been an outstanding support system, guiding and reassuring her coworkers every step of the way. She always has positive feedback, as well as ways to grow. Nicole wears many hats, but she always takes a moment to truly care and listen. - Pam Haemker, Pike County Memorial Hospital, Louisiana, MO
Pam has been an inspiration, unwavering in her commitment to her organization and community. She embodies the essence of healthcare leadership by prioritizing quality and safety above all else. Pam’s dedication makes her a true difference-maker. - Raigan Brown, Memorial Hospital, Carthage, IL
Raigan elevates the patient experience. She approaches every request with a calm, focused manner. Raigan’s professionalism, patience and excellent coaching skills make her a true gift to her team, organization, and community.
- Colin Yahnke, Ely-Bloomenson Community Hospital, Ely, MN
A leader who cares deeply about their patients
and brings out the very best in the people they work with.
The
Summit Award
goes to
Motivating Administrator
The Pinnacle Achievers
for this category are:
- Brandy Shouse, Good Samaritan, Vincennes, IN
Brandy is available for every staff member.She works to solve problems and create a culture of caring.When it seems like employees need a boost, Brandy shows up on the floor with a warm smile and a coffee in hand. She is a treasure to the organization. - Cindy Geisman, Neighborhood Health, Fort Wayne, IN
Cindy’s dedication to leadership is inspiring. She is a role model for professionalism and positivity, helping everyone to understand that change is inevitable, necessary and neutral. Cindy demonstrates compassion, integrity, and hospitality to all staff members. - Kathy Winter, Osceola Regional Health Center, Sibley, IA
Kathy is an incredible motivating administrator. She’s worked at ORHC for 32 years, and has an amazing ability to see what her staff need. Kathy lives and breathes Service Excellence, and she’s especially amazing at compassion and teamwork.
A leader who uses creativity and understanding
to provide motivation for improvement and empowerment.
The
Summit Award
goes to
Inspiring CEO/President
The Pinnacle Achievers
for this category are:
- Ada Bair, Memorial Hospital, Carthage, IL
If you looked up Ada in the dictionary, it would say: tough, loyal, confident, and a team player! Even on the busiest days, if someone asks for help she provides assistance with grace.Ada’s office door is always open, where every voice is valued and heard. - Patti Banks, Ely-Bloomenson Community Hospital, Ely, MN
Patti stays focused on EBCH’s mission, business, and achieving strategic goals. Her support regarding employee engagement is remarkable.Patti conducts herself professionally, personably, and genuinely, with unwavering support for EBCH staff. - Randy Dauby, Pinckneyville Community Hospital, Pinckneyville, IL
Randy puts his heart and soul into Pinckneyville Hospital. He has a strong focus on building a positive culture, fostering employee engagement, and enhancing teamwork. By leading by example, he is setting the stage for a thriving organization. - Rob Calhoun, West Jefferson Medical Center, Marrero, LA
Rob works day in and day out to cultivate a culture of success. He never loses sight of the big picture and always recognizes good outcomes to ensure continued excellent behaviors. He brings joy to employees, physicians, and the community!
A leader who inspires with energy and
passion and leads by example.
The
Summit Award
goes to
Service Excellence Advisor Team
The Pinnacle Achievers
for this category are:
- Licensed to Please, Daviess Community Hospital, Washington, IN
This team presented unforgettable workshops filled with humor, heartfelt testimonials and extraordinary delivery of the key messages. Team LTP members took their training to a new level by embracing the service excellence model and carrying these values and beliefs into their personal and professional lives. - Stormy SEAs, Good Samaritan, Vincennes, IN
The name of this SEA Team turned out to be prophetic! A heart attack, flash flooding and a car fire couldn’t stop these intrepid presenters, and when sirens started to go off due to 70+ mile per hour winds, the SEAs sought shelter with their class – and kept on presenting! It’s no wonder that this team inspired 13 new SEAs. - Beyond the Badge, Madison County Health Care System, Winterset, IA
This year's SEAs really came together to help create, develop, act, and deliver the Workshops. This team put their creative minds to the task and were supportive of each other, the goal and the process! This group showed that they can keep service excellence fresh year after year. - Star Players, Pinckneyville Community Hospital, Pinckneyville, IL
This team started with 4 members, but quickly became only 2! They took on the challenge of presenting with two missing SEAs without hesitation or complaints, using personal stories, games, and prizes to engage attendees. This unstoppable duo that had people talking for days after attending one of their sessions! - Manage Up Girls, Providence Medical Center, Wayne, NE
This fantastic team saw it as an honor and responsibility to help educate their fellow teammates. They were passionate about creating a strong sense of pride and sharing the value that Service Excellence has had not just in our work life, but also the daily lives of staff, patients, and community.
A team with positive attitudes, who combine their
frontline enthusiasm and skills for the betterment of all.
The
Summit Award
goes to
OASIS Team
The Pinnacle Achievers
for this category are:
- Walk This Way, Good Samaritan, Vincennes, IN
This group has gone above and beyond to improve wayfinding for patients, visitors, and caregivers. Every team member contributed ideas, and remained inspired and goal driven. From the very beginning, every member of the team has been engaged and enthusiastic about making a difference for our patients and visitors. - OASIS Super Stars, Kiowa County Memorial Hospital, Greensburg, KS
This team is a true testament to what this program encourages hospitals to implement.They brought a variety of diverse perspectives to their projects, incorporating them to give the entire hospital a sense of representation. The group did an incredible job asking both old and new employees what they would like to see improved. - Circle of Excellence, Pinckneyville Community Hospital, Pinckneyville, IL
It is amazing to think that revamping an outdated employee recognition program could recharge an entire workforce, but that is exactly what this team did. They came together to create an impressive new program that encouraged staff to strive for excellence and enticed everyone to give credit where credit is due. - Onboarding & Retention, Union General Hospital, Farmerville, LA
This team streamlined the onboarding process with the "Two up, Two over" method to ensure the perfect fit for the job. They also act as a new hire "Welcome Team" to answer questions, provide helpful info, and offer assistance. This team is made up of all of the right people to make sure the improvements that work will stay in place. - Awards & Recognition, West Jefferson Medical Center, Marrero, LA
This team continues to deliver excellent programs that ensure all employees have the opportunity to be recognized and awarded. These projects require thought, planning, creativity, and a lot of legwork, but this team handled everything with ease! There seems to be no end to their hard work and creativity.
An innovative group of leaders who
work together to effect positive change.
The
Summit Award
goes to
The
Summit Award
goes to
DO IT Improvement Project
The Pinnacle Achievers
for this category are:
- Phlebotomy Academy, Allen Parish Community Healthcare, Kinda, LA
In great need of more laboratory staff, the Academy was started with a goal of training and developing individuals to become Certified Phlebotomists. Since its inception, it has graduated 21 students, five of which were retained as employees of APCH. The program continues to give people opportunities to make their next chapter even better. - Emergency Preparedness, Madison County Health Care System, Winterset, IA
After an EF 3 tornado came within a mile of this facility, it highlighted a need for readily accessible emergency supply kits. Two staff members assembled comprehensive supply bags filled with everything needed for unforeseen emergencies, ensuring that MCHCS remains prepared to confront any future challenges that may come their way. - PALS, Providence Medical Center, Wayne, NE
PALS (Pushing All LimitS) is a summer camp for students K-12 with mild to moderate impairments, with activities designed for them to participate fully in movement activities while providing a fun and social experience with peers. All the kids improved in speed, jumping, upper body strength, confidence, and social interactions. - WJMC Pharmacy Team, West Jefferson Medical Center, Marrero, LA
When the medication labels for "Refrigerate" and "DO NOT refrigerate" used the same blue color, it caused confusion. By changing one label to yellow, WJMC’s pharmacy team created a DO IT to improve safety, quality, employee satisfaction, and staff engagement. It was amazing to see a little change make such a big difference.
A team that defines dissatisfiers,
takes action, and creates improvement.
The
Summit Award
goes to
Service Excellence Council
The Pinnacle Achievers
for this category are:
- Grand River Health, Rifle, CO
This Committee is the heart of Grand River’s Service Excellence Initiative. After building the foundation for 3 years with CLS and expanding for 5 years on their own, they have built an outstanding team that has not just sustained their early success, but continued to build and grow. This speaks volumes for this group. - Neighborhood Health, Fort Wayne, IN
This Council excels at providing leadership for the HCCI, with tools for enhancing organizational engagement. They consider it a privilege to promote and propel Neighborhood Health forward, helping it grow and expand to its fullest potential as an organization. Being part of the SEC challenges members to think outside the box. - West Jefferson Medical Center, Marrero, LA
This Council (otherwise known as The Magicians) has been diligent in their pursuit of Excellence! They collectively come up with creative ideas to keep momentum and although they have accomplished a lot, they have much more to offer and implement to ensure the success of the program.
A team dedicated and committed to the vision,
ensuring exceptional teamwork with forward momentum.
The
Summit Award
goes to
Outstanding Staffing Fix Transformation
The Pinnacle Achievers
for this category are:
- Fitz Express, Fitzgibbon Hospital, Marshall, MO
The Fitz Express developed programs that would support recruitment of new staff and retention of current staff with a loan repayment program, referral bonus program, and mentor program in addition to onboarding and interview changes. In 16 weeks, 12 open positions were filled and $39,000/week in agency spend was saved. - SCORE, Memorial Hospital, Carthage, IL
SCORE developed an interactive scoreboard to showcase the progress of new employees and their mentors with personalized avatars. The board was then adapted to celebrate the milestones of current employees as well. The result was great ideas shared, new adventures explored, and strong relationships built between coworkers. - SOARing High, Grand River Health, Rifle, CO
Serving Other to Achieve Retention (SOAR) was designed to retain employees. In only one year, first year turnover went from 18-19% to 14-15% through touching base early and often, a robust orientation process, and increased HR/leadership check-ins. Annual turnover is projected to fall to only 10% after implementing SOAR.
A team dedicated to improving staffing issues in turnover reduction,
absence improvement, and improved staff morale.
The
Summit Award
goes to
Outstanding Swing Bed Transformation
The Pinnacle Achievers
for this category are:
- Swing Bed Dream Team, Grand River Health, Rifle, CO
Propelled through in-house educational initiatives, engaging "lunch and learn" sessions, and partnerships with tertiary hospitals, this team increased average monthly Swing Bed patient days by 46% from last year, and average monthly gross revenues by $192,000 from last year. Their achievements resonate beyond mere statistics. - Come to Heal, Kiowa County Memorial Hospital, Greensburg, KS
This team worked diligently to ensure patients are clear and comfortable with their care decisions. They take every opportunity to tell the community that there’s a place to receive top-notch treatment and therapy with outstanding patient care. With the work the team has invested, community members are seeking KCMH out as a first choice. - Swing Bed Improvement, Pinckneyville Community Hospital, Pinckneyville, IL
When Swing Bed patients complete their therapy at PCH, a celebration is planned and the patient is given a trophy, a certificate, and treats. They took large candy jars with their logo and info to local referring hospitals, so they would think of PCH when they needed to transfer a patient to a Swing Bed. - Skilled Care Program, Van Diest Medical Center, Webster City, IA
The Skilled Care Program offers care for patients who need additional therapy, services, or long-term antibiotics. It has grown from 6 to 13 patients on average. VDMC developed relationships with other hospitals to increase referrals. The results and feedback clearly demonstrate that the program has reached 5-Star potential.
A team that demonstrates improvements in
quality and marketing measures, increasing
swing bed census that is sustainable throughout
the program and beyond.
The
Summit Award
goes to
Outstanding First Year Service Excellence Initiative
The Pinnacle Achievers
for this category are:
- Daviess Community Hospital, Washington, IN
In just a few months, the positive results of the SEI have been felt throughout DCH and the community. Improvements in the application and hiring process, a peer-driven incentive program, simplified standards of behavior, and updated phone etiquette are just some of the achievements that led to this significant progress. - Hot Springs Health, Thermopolis, WY
To say HSH has made monumental growth during their first year is an understatement. Empowering their staff improved their cultural behaviors and patient satisfaction. Robust service recovery, 99.9% workshop participation, and hardwired Huddles have broken down silos and allowed for more collaboration that led to amazing changes. - Kiowa County Memorial Hospital, Greensburg, KS
Prior to the SEI, KCMH was struggling with employee morale and recruitment, but the atmosphere in the hospital/clinic has drastically improved. Patient revenues are up 71%, while expenses only increased 24%. They have seen a tremendous shift in engagement, reflected in countless letters, phone calls, and emails praising the staff. - Valley Professionals Community Health Center, Clinton, IN
The exceptional efforts and achievements of VPCHC in fostering collaboration, empowerment, and communication have been extraordinary. The entire team worked together, diligently making strides toward a more cohesive, fulfilling, and productive workplace culture.
A role model in successful positive changes in communication,
teamwork, engagement, and empowerment
in the first year Service Excellence Initiative.
The
Summit Award
goes to
Medical Clinic of Choice
The Pinnacle Achievers
for this category are:
- Memorial Medical Clinics - Behavioral Health, Carthage, IL
The growth of Memorial Behavioral Health Clinic – Mind Matters is an incredible story of the power of human connections to meet the need of our community. Growing from a team of 2 providers to a team of 8, this group knows the amazing power of teamwork and the benefits of establishing a culture of excellence and pride. - Neighborhood Health, Fort Wayne, IN
Neighborhood Health knows that “Clinic of Choice” is not a destination, but an ongoing process. Their expanded services reached 27,802 individuals last year in four surrounding counties. They will continue to showcase their exemplary successes and find ways to better serve their current patients and community. - Pike County Memorial Hospital – Rural Clinics, Louisiana, MO
The staff at the PCMH Clinics strives for excellence in patient care, developing new skills and streamlined workflows to manage as many specialty practice patients as possible. The dedicated team of nurses and receptionists is committed to providing excellent care and doing whatever it takes to meet the needs of the community - West Jefferson – Ear, Nose, & Throat Care, Marrero, LA
The WJMC Ear, Nose, and Throat Care clinic provides exceptional quality care for patients, and fun and engaging environment for staff members. Patients are treated like family, and physicians are constantly improving treatment options for the community. They are currently nationally ranked in the top 10% for patient satisfaction.
A medical clinic that embodies Service Excellence
in the capacity of compassion and education.
The
Summit Award
goes to
Hospital Provider of Choice
The Pinnacle Achievers
for this category are:
- Allen Parish Community Healthcare, Kinder, LA
APCH is laser-focused on being their community's provider of choice by changing community perception, increasing quality of care, and enhancing employee engagement. By implementing 1% improvements, DO ITs, and LEAN teams, they have achieved amazing customer service scores on their path to 5 stars. - Ely-Bloomenson Community Hospital, Ely, MN
This year, EBCH received the "2023 Good Neighbor Business Award" through the Ely Chamber of Commerce. 2023 swing bed days have already exceeded 2022. Employee engagement scores have increased in all categories, and 67 DO-IT projects have been completed by 15 departments across the facility in 2023. - Rio Grande Hospital, Del Norte, CO
RGH was named a Top 20 Critical Access Hospital in 2020, a Top 100 Critical Access Hospital in 2023, and received a 5-star rating this year. They offered additional training on Equity, Diversity and Inclusion as well as general staff education. RGH is committed to being ambassadors for health and compassion in their community.