2025 Summit Award and Pinnacle Award Recipients
The Summit Awards ceremony and Night of Excellence is a North American-wide recognition program established by the HealthCare Service Excellence Conference. This unique celebration recognizes exceptional Service Excellence by awarding nominees a Pinnacle Award. Pinnacle Achievers in each of the 25 award categories are then eligible to receive the prestigious Summit Award, which recognizes significant achievement and dedication in improving initiatives in the following areas:
-
- The quality of service to patients/customers
- The quality of work life for healthcare professionals
- The performance of healthcare organizations
The Summit Awards are a North American-wide recognition program established and managed by the HealthCare Service Excellence Conference. All healthcare facilities who are participating in the Service Excellence Initiative™ are eligible to submit nominations.
The Summit Awards are presented annually at the HealthCare Service Excellence Conference during the closing Night of Excellence Banquet.
The top three to five nominees for each award will be announced prior to the conference and will be recognized at the conference as Pinnacle Achievers. One of the Pinnacle Achievers will be elevated to Summit status and will be presented with a plaque and certificate.
CRITERIA: Criteria for each award is listed each nomination form. To see an overview of all criteria Click Here
Service Excellence Advisor First Year
The Pinnacle Achievers
for this category are:
- Aaron Thompson, Kiowa County Memorial Hospital, Greensburg, KS
Aaron’s inclusive leadership and uplifting teaching style empower others to grow with confidence. His positivity, support, and genuine commitment inspire excellence and strengthen the SEA community.. - Abigail Prado, Camarena Health, Madera, CA
Abigail brings positivity, calm, and heartfelt compassion to every interaction. Her genuine storytelling, reliability, and willingness to step in wherever needed inspire trust and connection, making a meaningful impact on her team and every patient she serves. - Amanda Sheets, Fall River Health Services, Hot Springs, SD
Amanda leads with compassion, dedication, and a genuine drive to uplift others. She embraces every opportunity to learn, support her team, and strengthen the patient experience, earning trust through her integrity, kindness, and unwavering commitment to excellence. - Aryan Cornett, Ampla Health, Yuba City, CA
Aryan leads with remarkable enthusiasm, agility, and heart. Her engaging communication, initiative, and unwavering support for her team make her a standout leader who inspires excellence and drives meaningful impact across the SEA community. - Rodger Koest, Hidalgo Medical Services, Silver City, NM
Rodger leads with humility, compassion, and a can-do spirit, always stepping up to support others and strengthen the team. His reliability, collaboration, and genuine care inspire confidence and excellence, making him a trusted partner and shining example of service in action.
A team leader and role model who
encourages and supports others to improve
The
Summit Award
goes to
Service Excellence Ambassador
The Pinnacle Achievers
for this category are:
- Cindy Hernandez, Camarena Health, Madera, CA
Cindy leads with clarity, compassion, and a genuine commitment to growth. Her collaborative spirit, steady encouragement, and results-driven mindset elevate her peers and strengthen the patient experience, making her a trusted role model and dedicated Service Excellence Ambassador. - Pam Rider, Allen Parish Community Healthcare, Kinder, LA
Pam brings heart, service, and unwavering dedication to everything she does. Her kindness, creativity, and willingness to go above and beyond uplift her team and inspire a culture of compassion, excellence, and genuine care across the organization. - Toni Catron, Bothwell Regional Health Center, Sedalia, MO
Toni brings passion, reliability, and a proactive spirit to every challenge. Her consistent support, positive energy, and commitment to excellence strengthen the SEA community and inspire others to grow, connect, and perform with purpose. - Tonya Dooley, Memorial Hospital, Carthage, IL
Tonya embodies compassion, collaboration, and a genuine drive to elevate others. Her steady leadership, welcoming presence, and unwavering dedication to patients and teammates inspire excellence and build a culture of trust, learning, and heartfelt service.
A role model with a positive attitude who assists,
motivates, and guides SEAs.
The
Summit Award
goes to
SEA Super Coach
The Pinnacle Achievers
for this category are:
- Becca Brown, Salina Family Healthcare Center, Salina, KS
Becca fosters trust, teamwork, and genuine care through her steady support and thoughtful leadership. Her empathy, professionalism, and willingness to jump in wherever needed strengthen the team and create a positive, encouraging environment for everyone. - Brandi Starkes, Edwards County Medical Center, Kinsley, KS
Brandi brings creativity, encouragement, and strong mentorship to every SEA she supports. Her ability to inspire ownership, guide others with patience, and turn ideas into meaningful action makes her a powerful coach and champion for Service Excellence. - Carolyn Hollins, CareArc, Emporia, KS
Carolyn empowers others with vision, heart, and unwavering commitment. Her thoughtful mentorship, steady leadership, and belief in each SEA’s potential strengthen connection, confidence, and culture, making her a powerful force for growth and excellence. - Jennifer Antrobus, Ampla Health, Yuba City, CA
Jennifer lifts others with steadiness, empathy, and unwavering support. Her calm leadership, genuine encouragement, and dedication to every SEA create a safe space to grow, build confidence, and succeed together. - Mary Lou Sadler, Memorial Hospital, Carthage, IL
Mary Lou uplifts others through compassionate communication, genuine connection, and a joyful commitment to excellence. Her thoughtful mentorship, collaborative spirit, and dedication to recognizing and empowering every team member make her an inspiring leader and a true champion of Service Excellence.
An individual who provides exceptional leadership,
encouragement, and guidance.
The
Summit Award
goes to
The
Summit Award
goes to
OASIS Team Captain
The Pinnacle Achievers
for this category are:
- David Zanolla, Memorial Hospital, Carthage, IL
David brings encouragement, clarity, and genuine care to every interaction. His collaborative leadership, steady support, and ability to inspire confidence and action have strengthened engagement, empowered teams, and created a culture where excellence and innovation thrive. - Haeli Smith, Valley Professionals Community Health Center, Clinton, IN
Haeli inspires action through creativity, dedication, and genuine community spirit. Her ability to unite others, bring ideas to life, and support her team with energy and heart strengthens culture, builds pride, and leaves a lasting positive impact. - Liz Cavazos, Mountains Community Hospital, Lake Arrowhead, CA
Liz lives the CARES values through empathy, accountability, and unwavering dedication. Her thoughtful leadership, commitment to excellence, and genuine support for patients and colleagues inspire trust, strengthen teamwork, and elevate the culture of service across the organization. - Michele Morris, Edwards County Medical Center, Kinsley, KS
Michele brings clarity, determination, and genuine care to everything she does. Her steady leadership, thoughtful guidance, and commitment to growth empower others to succeed and strengthen a culture of accountability, collaboration, and continuous improvement. - Nhia Tellez, Camarena Health, Madera, CA
Nhia fosters teamwork, trust, and meaningful connection through inclusive leadership and genuine care. Her creativity, follow-through, and commitment to uplifting others inspire collaboration and drive positive change across the organization.
A leader who provides focused leadership,
encouragement, and leads by example.
The
Summit Award
goes to
OASIS Super Coach
The Pinnacle Achievers
for this category are:
- Christina Hill, CareArc, Emporia, KS
Christina brings clarity, encouragement, and a steady belief in others that inspires confidence and growth. Her supportive guidance, creative problem-solving, and dedication to excellence elevate her team and strengthen a culture of purpose, ownership, and meaningful impact. - Liz Sorenson, Ortonville Area Health Services, Ortonville, MN
Liz supports others with calm wisdom, genuine care, and a gift for lifting people up. Her thoughtful guidance, creativity, and dedication to cultivating teamwork and confidence strengthen morale and create lasting positive impact across the organization. - Renae Staley, Fall River Health Services, Hot Springs, SD
Renae brings clarity, collaboration, and steady encouragement to every team she supports. Her proactive leadership, positive attitude, and commitment to empowering others strengthen connection, inspire confidence, and drive meaningful, lasting progress across the organization. - Rose McIsaac, Ampla Health, Yuba City, CA
Rose brings steady guidance, humility, and unwavering encouragement to everyone she supports. Her positive leadership, thoughtful mentorship, and commitment to excellence build confidence, strengthen collaboration, and create meaningful, lasting impact across the organization. - Shanna Chaumont, Allen Parish Community Healthcare, Kinder, LA
Shanna leads with clarity, compassion, and a gift for empowering others. Her positive energy, thoughtful guidance, and commitment to collaboration strengthen teams, inspire confidence, and drive meaningful progress across the organization.
An individual who provides remarkable guidance,
influence, and encouragement.
The
Summit Award
goes to
The
Summit Award
goes to
Implementation Coordinator – First Year
The Pinnacle Achievers
for this category
- J Brady, Hidalgo Medical Services, Silver City, NM
J brings exceptional heart, drive, and humility to everything he does. His ability to unite people, lift others up, and turn big ideas into meaningful results inspires confidence, strengthens teams, and makes a powerful impact across the Service Excellence Initiative. - Jacie McCalister, Ampla Health, Yuba City, CA
Jacie demonstrates enthusiasm and steady leadership in every challenge. Her positive attitude, attention to detail, and willingness to step in wherever needed build confidence, strengthen collaboration, and make a lasting impact across the initiative. - Keala Roy, Memorial Community Hospital & Health System, Blair, NE
Keala approaches every challenge with confidence and a commitment to excellence that inspires her peers to step forward with her. Her clarity, strong follow-through, and willingness to take on new challenges strengthen teamwork, drive results, and inspire others to step up and succeed. - Lindsey Aarhus, Northwood Deaconess Health Center, Northwood, ND
Lindsey radiates positivity, compassion, and a joyful dedication to both her team and the people she serves. Her uplifting presence, thoughtful preparation, and commitment to excellence support her team, inspire confidence, and create a positive experience for staff, residents, and families alike.
An individual who demonstrates strong leadership, communication, and coaching in the first year of the Service Excellence Initiative.
The
Summit Award
goes to
Exceptional Implementation Coordinator
The Pinnacle Achievers
for this category are:
- Abby Sirek, Ely-Bloomenson Community Hospital, Ely, MN
Abby brings contagious enthusiasm and genuine care to her role, inspiring others to embrace Service Excellence with pride and ownership. She goes above and beyond by organizing cross-department training and supporting ambassadors, ensuring every teammate has the tools and encouragement to succeed. - Heidi Willrett, Franklin General Hospital, Hampton, IA
Heidi leads with positivity, professionalism, and a genuine drive to support others. She seamlessly coordinates teams across departments and creates a motivating, collaborative environment where everyone feels guided, valued, and inspired to excel. - Jamie Boatright, Salina Family Healthcare Center, Salina, KS
Jamie brings steady leadership, clarity, and an unmatched work ethic, keeping communication strong and every detail on track. She balances major roles with grace while coordinating teams, driving initiatives forward, and ensuring every success is built on teamwork and excellence. - Shania Underwood, Bothwell Regional Health Center, Sedalia, MO
Shania leads with confidence, clarity, and a calm determination that keeps teams focused and momentum strong. One particularly impressive example of her dedication came earlier this summer when the SEA Super Coach resigned just before the second-year workshops. With no immediate replacement, Shania stepped up and embraced that role in addition to her existing duties. Her willingness to take on such a large added responsibility without hesitation was inspiring and ensured the continuity of the program during a critical time. - Theresa Klossing, Memorial Hospital, Carthage, IL
Theresa brings drive, creativity, and a deep commitment to lifting others up. She sparked a surge in SEA participation and brought the program to life through innovative events and recognition efforts, turning ideas into meaningful experiences that strengthened engagement across her organization.
An individual who demonstrates strong leadership, communication and coaching.
The
Summit Award
goes to
The
Summit Award
goes to
Exceptional Employee – Clinical
The Pinnacle Achievers
for this category are:
- Amanda Luna, Rio Grande Hospital & Clinics, Del Norte, CO
Amanda approaches every role with humility, fairness, and a sincere commitment to serving others. Whether stepping in to support multiple departments, comforting patients through difficult moments, or advocating with insurance companies to remove financial burdens, she consistently goes above and beyond to ensure people feel cared for and protected. - Christina Senechal, Grand River Health, Rifle, CO
Christina shows deep compassion and joy in every interaction, always looking for ways to bring comfort and light to others. From arranging care for a patient’s beloved dog to personally assisting with specialized therapy needs and even creating confidence-boosting experiences for patients, she consistently finds thoughtful ways to brighten lives and ease stress during difficult times. - Heidi Artisensi, Ely-Bloomenson Community Hospital, Ely, MN
Heidi is known for her kindness, empathy, and unwavering commitment to both patients and colleagues. Whether coordinating infusion care with multiple departments, supporting major system updates, or simply offering comfort and encouragement at the bedside, she consistently goes above and beyond to ensure every patient feels valued and every team member feels supported. - Justin Gough, Union General Hospital, Farmerville, LA
Justin leads with sincerity, humility, and a deep commitment to caring for others. Whether supporting patients through complex situations, quietly stepping in to serve wherever needed, or helping teammates feel encouraged and valued, he consistently acts with integrity and compassion that elevates everyone around him. - Lyndsie O’Connor, Fall River Health Services, Hot Springs, SD
Lyndsie brings versatility, dedication, and a constant willingness to learn and step in wherever she is needed. From taking on vaccine coordination and compliance to filling critical clinical roles with little notice and even expanding her skills through formal training, she consistently rises to every challenge to support her patients, team, and organization.
Provides exceptional service to both patients/customers
and fellow employees.
The
Summit Award
goes to
Exceptional Employee – Non-Clinical
The Pinnacle Achievers
for this category are:
- Brian Kelsor, Tug River Health Association, Gary, WV
Brian leads with humility, kindness, and an unwavering commitment to service. From transporting patients in need, to covering multiple roles without hesitation, he consistently steps up to support his community and colleagues, ensuring everyone receives safe, dependable, and compassionate care.. - Carrie Barnett, Allen Parish Community Healthcare, Kinder, LA
Carrie approaches every task with energy, creativity, and a genuine drive to make things better for patients and staff. Whether designing new patient workflows or developing recognition programs that boost team morale, she consistently finds solutions and delivers results that elevate the entire organization. - James DuBois, Edwards County Medical Center, Kinsley, KS
James combines skill, creativity, and genuine kindness in everything he does. From repairing complex equipment with innovative solutions to spending hours calming a worried patient and family, he consistently goes above and beyond to support both the organization and the people it serves. - Jennifer Yelton, Union General Hospital, Farmerville, LA
Jennifer shows extraordinary compassion, reliability, and pride in serving her community. Whether guiding patients through registration with calm reassurance or volunteering nationally to support cancer research and families, she consistently gives her best and uplifts everyone around her. - Julia McPherson, Fall River Health Services, Hot Springs, SD
Julia blends expertise, patience, and a calm, solutions-focused approach that strengthens every department she supports. From leading system-wide improvements to training staff and resolving complex EHR challenges, she consistently turns obstacles into progress and empowers others to excel.
Provides exceptional service to both patients/customers
and fellow employees.
The
Summit Award
goes to
Exceptional Nurse
The Pinnacle Achievers
for this category are:
- Kaira Coda, Johnson County Healthcare Center, Buffalo, WY
Kaira brings deep compassion, creativity, and decades of dedication to every resident she serves. Whether arranging meaningful experiences for individuals with dementia or quietly helping staff in need, she consistently goes above and beyond to make others feel valued, supported, and loved. - Kristen Feiling, Memorial Community Hospital & Health System, Blair, NE
Kristen radiates warmth, positivity, and unwavering compassion in every interaction. Whether mentoring new nurses, stepping in wherever help is needed, or personally purchasing medication so a patient could receive care, she consistently puts others first and strengthens both her team and her community. - Paula Witt, Hot Springs Health, Thermopolis, WY
Paula blends skill, heart, and tireless dedication to her patients and teammates. Whether taking on extra shifts during critical shortages, mentoring others, or advocating fiercely for those in her care, she consistently goes above and beyond to provide safe, compassionate, and exceptional nursing. - Stephanie Vaagene, Northwood Deaconess Health Center, Northwood, ND
Stephanie exemplifies respect, compassion, and clinical excellence in every interaction. Whether advocating for patient comfort, supporting colleagues without hesitation, or leading by example through the ROSE model, she consistently builds trust and elevates both care and teamwork across her organization. - Sydney Nissen, Providence Medical Center, Wayne, NE
Sydney brings empathy, steadiness, and extraordinary dedication to every patient and teammate she serves. From leading innovative programs in OB education to stepping in for colleagues and guiding new nurses with patience and grace, she consistently elevates care and strengthens her entire department.
An individual who provides outstanding levels of
compassion and quality care, while being supportive,
a good listener and constantly improving.
The
Summit Award
goes to
Empowering Manager
The Pinnacle Achievers
for this category are:
- Haley Wright, Johnson County Healthcare Center, Buffalo, WY
Haley leads with energy, compassion, and a true belief in the people around her. Whether stepping boldly into a new leadership role or mentoring staff to grow into their own strengths, she inspires teamwork, builds confidence, and champions excellence for residents and colleagues alike. - Julie Davis, Mountains Community Hospital, Lake Arrowhead, CA
Julie leads with steadiness, transparency, and a true commitment to growth. Whether developing cross-department safety plans or coaching nurses through challenges so they feel confident and supported, she consistently empowers her team to improve care and succeed together. - Lisa McPherson, Fall River Health Services, Hot Springs, SD
Lisa leads with humility, empathy, and a solutions-focused mindset that brings out the best in her team. From guiding staff through quality initiatives to mentoring future leaders and strengthening patient-centered care across departments, she creates an environment where people feel supported, valued, and inspired to excel. - Megan Abbas, Franklin General Hospital, Hampton, IA
Megan leads with trust, encouragement, and a genuine commitment to helping others grow. By empowering staff to take initiative, recognizing their strengths, and guiding her team through major improvements like achieving a 5-star rating while remaining staffing-agency free, she builds confidence and drives lasting success. - Tasha Koehler, Memorial Hospital, Carthage, IL
Tasha leads with clarity, compassion, and a bold commitment to progress. From revitalizing key programs and improving patient access to building strong community partnerships and empowering teams through open communication, she consistently turns vision into meaningful, lasting results.
A true leader who encourages individuals to achieve great results.
The
Summit Award
goes to
The
Summit Award
goes to
Customer Focused Provider
The Pinnacle Achievers
for this category are:
- Brad Lindstrom, Hot Springs Health, Thermopolis, WY
Brad shows extraordinary compassion and initiative, always putting people first and lifting those around him. From rescuing a patient’s pet in a moment of crisis to bringing small gestures of support to coworkers on busy weekends, he consistently goes above and beyond to care for both patients and his team. - Heather Kreber, Providence Medical Center, Wayne, NE
Heather cares with empathy, patience, and a true commitment to understanding each person’s story. Whether comforting a distraught mother through a traumatic family emergency or quietly stepping in to support colleagues and patients beyond her duties, she consistently brings humanity and heart to every moment of care. - Jeff Edstrom, Johnson County Healthcare Center, Buffalo, WY
Jeff blends expertise, compassion, and a deep commitment to patient empowerment. From helping individuals move from debilitating pain to renewed independence to educating patients and colleagues on treatment options with patience and clarity, he consistently transforms lives and strengthens his community through exceptional care. - Molly Biggs, Salina Family Healthcare Center, Salina, KS
Molly leads with quiet strength, empathy, and unwavering professionalism. Whether guiding patients with compassion, providing thoughtful feedback to fellow providers, or balancing clinical precision with genuine connection, she creates a safe, collaborative environment where everyone feels respected and supported. - Stephanie White, Community Health Center of Lubbock, Lubbock, TX
Stephanie shows extraordinary dedication, always putting patients first with warmth and genuine care. From arriving before dawn on her own birthday to support a laboring patient, to finding creative ways to ease access to care, she consistently goes above and beyond to make every person feel valued and supported.
An individual who is respectful and professional,
with empathy for those they serve.
The
Summit Award
goes to
Customer Focused Physician
The Pinnacle Achievers
for this category are:
- Joanna Bailey, MD, Tug River Health Association, Gary, WV
Dr. Bailey approaches every patient with exceptional compassion, clinical excellence, and a commitment to individualized care. By empowering patients to make informed decisions and supporting colleagues with her expertise, she elevates care across her organization and consistently inspires trust, confidence, and wellbeing. - Dr. Kevin Sisk, Memorial Community Hospital & Health System, Blair, NE
Dr. Sisk exemplifies unwavering dedication, compassion, and an extraordinary commitment to patient-centered care. Whether reassuring families at the bedside, personally clearing barriers to timely treatment, or coming in on his day off to support a patient in need, he consistently goes far beyond duty to ensure every individual feels valued, protected, and cared for. - Paul Simmons, MD, Family Health West, Fruita, CO
Dr. Simmons is known for his kindness, calm presence, and genuine connection with every patient and family he encounters. Whether spending extra time to offer reassurance, helping patients navigate difficult decisions, or quietly going above and beyond in moments big and small, he consistently provides compassionate care that leaves a lasting impact. - Dr. Sarah Mankin, Community Health Center of Lubbock, Lubbock, TX
Dr. Mankin exemplifies compassion, integrity, and a deep commitment to truly seeing and supporting every individual she cares for. Whether spending extra time to explain treatment options, researching cost-saving solutions, or offering unwavering dignity and empathy, she earns profound trust and gratitude from patients and colleagues alike. - Dr. Sterling Thompson, ReGenesis Health Care, Spartanburg, SC
Dr. Thompson practices medicine with patience, respect, and genuine attentiveness, ensuring every individual feels heard and supported. By taking extra time with patients, offering bilingual care, and sharing his expertise in the community, he consistently demonstrates his commitment to quality, trust, and compassionate service.
An individual who is professional and respectful,
with compassion for all they serve.
The
Summit Award
goes to
Empowering CNO/DON
The Pinnacle Achievers
for this category are:
- Colin Yahnke, Ely-Bloomenson Community Hospital, Ely, MN
Colin approaches every challenge with calm focus, integrity, and a commitment to doing what’s best for patients and his team. When faced with a life-threatening emergency, he acted quickly and confidently to save an infant’s life, exemplifying courage, collaboration, and exceptional clinical judgment.. - Darra Jung, Union General Hospital, Farmerville, LA
Darra leads with compassion, clarity, and an unwavering commitment to her nursing team and community. By mentoring new nurses, championing patient-focused care, and driving initiatives like the Swing Bed Program’s successful relaunch, she consistently empowers others to grow and delivers lasting improvements in quality and culture. - Lacy Thymian, Ortonville Area Health Services, Ortonville, MN
Lacy shows humility and heart, jumping in to answer call lights, supporting her nurses, and keeping residents at the center of every decision. Her steady presence and hands-on commitment build trust and empower her team to deliver exceptional, compassionate care. - Maggie Hayes, Kiowa County Memorial Hospital, Greensburg, KS
Maggie has grown from local nurse to Director of Nursing while never losing her deep connection to the community she serves, showing her team that development and education are possible at every stage. Her perseverance and genuine care inspire staff and students alike, creating a culture where learning, compassion, and pride in service shine every day. - Rebekah Ault, Franklin General Hospital, Hampton, IA
Rebekah strengthens patient care and staff success by fostering collaboration, guiding improvement projects, and creating safe spaces for open dialogue and growth. Her thoughtful mentorship and dedication to both resilience and compassion have made a measurable impact on team morale and patient experience.
A leader who cares deeply about their patients
and brings out the very best in the people they work with.
The
Summit Award
goes to
Motivating Administrator
The Pinnacle Achievers
for this category are:
- Amanda Rhyne, MD, Salina Family Healthcare Center, Salina, KS
Dr. Rhyne leads with courage, vision, and an unwavering belief in her team; inspiring others to rise to their greatest potential. When opportunities arise, she doesn’t just encourage others to step up; she steps in alongside them, modeling excellence and empowering staff to go further than they believed possible. - Dianne Davidson, Union General Hospital, Farmerville, LA
Dianne fosters a culture where people feel valued, trusted, and motivated to bring their best every day. She rolled up her sleeves during the facility’s Service Excellence launch, mentoring leaders, supporting staff on the floor, and setting the tone for compassionate, accountable leadership across the organization. - Jeff Ballenger, ReGenesis Health Care, Spartanburg, SC
Jeff leads by knowing his people and investing directly in their growth and success. He created a Leadership Academy to build emerging leaders, often meeting after hours to coach, support, and elevate staff into the roles they were meant to achieve. - Marvin Smoot, Bothwell Regional Health Center, Sedalia, MO
Marvin cultivates an atmosphere of dignity, belonging, and high performance where every voice matters. He champions front-line ideas; engaging staff in decision-making and building a culture of collaboration that has transformed patient satisfaction and team morale. - Tyler Gall , Ortonville Area Health Services, Ortonville, MN
Tyler is a steady, solutions-focused leader who brings confidence and calm to every challenge, no matter how urgent or unexpected. When a cybersecurity incident shut down 80 percent of systems, Tyler quietly prioritized, repaired, and restored operations while reassuring staff and ensuring uninterrupted care for residents.
A leader who uses creativity and understanding
to provide motivation for improvement and empowerment.
The
Summit Award
goes to
Inspiring CEO/President
The Pinnacle Achievers
for this category are:
- Jeff Turner, Moore County Hospital District, Dumas, TX
Jeff sets the tone for excellence with a servant-hearted commitment to every person in his organization. Whether helping staff through meaningful cultural shifts or personally showing up for patients and employees, he proves that leadership is lived through action, compassion, and presence. - Jeremy Schultes, Fall River Health Services, Hot Springs, SD
Jeremy inspires a culture rooted in unity and service, showing up everywhere from patient rooms to community events to reinforce what leadership looks like in action. His genuine connection with staff and dedication to embedding service excellence have helped transform culture and strengthen pride across the organization. - Manuela Banner, Memorial Community Hospital & Health System, Blair, NE
Manny cultivates trust and belonging through sincere connection, greeting every new hire personally, staying present across the hospital, and supporting team members through life’s challenges. Her blend of vision and heart has shaped a culture where people feel seen, respected, and empowered to serve with purpose. - Paulo Soares, Camarena Health, Madera, CA
Paulo builds a culture of compassion by staying closely connected to his team, especially in challenging times. His personal messages, uplifting presence, and genuine care for each employee create an environment where people feel seen, supported, and proud to serve. - Scott Alwin, Hot Springs Health, Thermopolis, WY
Scott drives meaningful progress with a bold, future-focused approach that strengthens care access and community partnerships. From advancing technology to expanding services and supporting innovation, he consistently turns long-term vision into lasting results for patients and staff.
A leader who inspires with energy and
passion and leads by example.
The
Summit Award
goes to
The
Summit Award
goes to
Service Excellence Advisor Team
The Pinnacle Achievers
for this category are:
- Workday Warriors, Ampla Health, Yuba City, CA
Aryan Cornett, Jorge Uriostegui, Angelica Mendoza, Ashley Scarberry, Raul Tapia
The Workday Warriors brought unforgettable energy and authenticity to their sessions, turning training into inspiring, high-impact experiences. With standout presentation styles, seamless teamwork, and genuine support for one another, they elevated the SEA program and strengthened culture across their organization. Their passion and creativity made learning exciting and left a lasting ripple of positivity and excellence. - Excellence Elevated, Family Health West, Fruita, CO
Lacie Barbee, Andy Tyler, Zanaan Frame
Team Excellence Elevated earned outstanding feedback for their innovative, inclusive retreat sessions. Their creative use of technology and hands-on activities made every voice feel heard and transformed teamwork concepts into memorable, personal experiences. Their unity and commitment demonstrated exactly what “Together, we flourish” looks like in action. - Happy Scrubs, Johnson County Healthcare Center, Buffalo, WY
Kaira Coda, Bailey Blethen, Kathy Coones-Leischner, Elisa Lopez
The Happy Scrubs Team transformed a typically intimidating skill, public speaking, into a fun, inclusive, and engaging learning experience. Through humor, creative slides, and a welcoming atmosphere, they kept every participant involved and comfortable while reinforcing core Service Excellence values. Their energy and unity showed how connection and courage can turn training into true team empowerment. - Cloud Chasers, Ortonville Area Health Services, Ortonville, MN
Britt Day, Jen McCoy, Kayla Teske
The Cloud Chasers delivered a dynamic retreat experience that strengthened engagement and created excitement around Service Excellence. Through thoughtful preparation, interactive teaching, and genuine passion, they created meaningful connections and left staff energized and inspired to live the mission. Their efforts set a new benchmark for team-led learning and culture building. - Team BINGO!, Valley Professionals Community Health Center, Clinton, IN
Jami Busenbark, Jennifer Tincher, Zoie Vandevender
Team BINGO! turned learning into a celebration by blending education with interactive bingo, creative prizes, and infectious enthusiasm. Their workshop left participants laughing, engaged, and consistently rating the experience as both fun and valuable, proving training can be meaningful and memorable. Their fresh approach strengthened team spirit and set a new bar for bringing joy and excellence into Service Excellence sessions.
A team with positive attitudes, who combine their
frontline enthusiasm and skills for the betterment of all.
The
Summit Award
goes to
The
Summit Award
goes to
OASIS Team
The Pinnacle Achievers
for this category are:
- Awards & Recognition, Bothwell Regional Health Center, Sedalia, MO
Julie May, Tammy Jackson, Lucas Sheeley, Marc Dougherty, Melissa Guffin, Sarah Hopper, Toni Warren, Tracey Rapp
The Awards & Recognition OASIS Team revived a forgotten tradition and delivered a meaningful Employee Awards Banquet that reconnected staff and celebrated excellence after the challenges of COVID. Through thoughtful planning, cross-department collaboration, and a heartfelt focus on honor and belonging, they created a powerful culture-building experience that will shape future celebrations and recognition at Bothwell. - Wellness Warriors, Camarena Health, Madera, CA
The Wellness Warriors strengthened staff well-being by launching creative initiatives like Zen Dens, restorative spaces, and a new paid self-care day benefit. They combined advocacy with hands-on engagement, boosting morale, encouraging open feedback, and building a culture where caring for employees is a true organizational priority. - OAS-YES!, Kiowa County Memorial Hospital, Greensburg, KS
Patricia Fuller, Adina Young, Tracy Noble, Mark Finch, Brian Lawrence, Misty Kenton, Jane Oborny, Sean Barber
This team reinvigorated community connection and employee engagement through creative outreach and hands-on service. From partnering with local schools and hosting a major community Fall Party to coordinating widespread volunteer efforts and employee appreciation events, they turned enthusiasm into action and strengthened pride, relationships, and community spirit across the hospital. - Wishing You Wellness, Memorial Hospital, Carthage, IL
David Zanolla, Mary Jane Clark, Brooke Peterson, Valerie Bostic, Carmalitta Baum, Ada Bair, Kristen Doyle, Katelyn Foreman, Ashley Haynes
The Wishing You Wellness Team drove sustained wellness momentum through practical, inclusive initiatives ranging from healthy challenges to on-site massages and surprise appreciation events. Their consistent visibility, creativity, and follow-through made wellness feel personal – not programmatic – and significantly increased employee participation and pride in their workplace.
An innovative group of leaders who
work together to effect positive change.
The
Summit Award
goes to
DO IT Improvement Project
The Pinnacle Achievers
for this category are:
- Service Excellence Content, Grand River Health, Rifle, CO
Caryn Hettler, Nancy Jay, Craig Jay, Elyse Hutchinson, Paul Rice, Kenda Spaulding, CPO, Wendy Tennis, Annick Pruett, Kristell June, Kevin Tadus
The Service Excellence Content Team transformed conflict-resolution training into a fun, life-size learning game that made a challenging topic engaging and memorable. Their creative, hands-on approach strengthened communication skills, boosted morale, and helped employees confidently navigate real-world conflicts. This project is a standout example of innovative training that builds trust, teamwork, and a stronger workplace culture. - Certified Medical Assistant Education Program, Hot Springs Health, Thermopolis, WY
Sheila Lutz, Lindsay Simpson
The Certified Medical Assistant Program at Hot Springs Health expanded clinical capabilities, reduced delays, and boosted confidence by training MA staff to perform key procedures like blood draws, vaccines, and IV removal. This initiative strengthened teamwork, improved patient flow, and created more skilled caregivers who can provide timely, compassionate care. - Lazy Diana, Memorial Hospital, Carthage, IL
Lab Department & DJ Cheney
DJ and Diana turned a complex lab challenge into a clever success with the creation of “Lazy Diana,” a custom analyzer stand designed to improve accuracy and efficiency while reducing strain on staff. Their inventive, collaborative approach blended humor, practicality, and teamwork, delivering measurable results and a true embodiment of the DO IT spirit. - Activities Department, Niobrara Community Hospital, Lusk, WY
Briana Milne, Amber McNees
Briana and Amber transformed their courtyard into a thriving greenhouse space that brings daily joy and purpose to residents and staff. From planning and building the greenhouse to helping residents grow plants from seed, they created a lasting project that encourages connection, activity, and pride throughout the facility.
A team that defines dissatisfiers,
takes action, and creates improvement.
The
Summit Award
goes to
Service Excellence Council
The Pinnacle Achievers
for this category are:
- Ampla Health, Yuba City, CA
Sabrina Nelson, Sukhjit Baraich, Rose McIsaac, Dr. Alamshahi, Jennifer Antrobus, Aryan Cornett, Jaqueline Mejia, Neida Garcia, Carolina Haro, Roxanne Portillo, Jacie McCalister, Benjamin Flores, Natasha Ordaz, Rosario Reyes, Jannette Villagomez
This SEC led Ampla Health through a year of cultural transformation, launching OASIS Teams and the DO IT Champions program to spread Service Excellence system wide. They navigated staff turnover and even a system merger while training frontline teams, improving workflows, and driving measurable gains in patient satisfaction and staff engagement. Their resilience and commitment laid a strong foundation for a lasting, service-driven culture. - CareArc, Emporia, KS
Justin Ogleby, Lana Anstey, Pam Hatch, Michelle Cole, Danny Rios, Janelle Moran, Nicole Janzen, Christina Hill, Carolyn Hollins
The CareArc SEC has ignited meaningful culture change through creative training, transparent conversation, and intentional use of patient satisfaction data to drive improvement. Their collaborative approach has strengthened teamwork, elevated patient experience, and shaped a service-first mindset across the organization. Their commitment to compassion, connection, and employee pride makes them a standout nominee. - Ely-Bloomenson Community Hospital, Ely, MN
Patti Banks, John Kannas, Anne Moravitz, Abby Sirek, Barb Jandrey, Heidi Schiltz, Jenny Dodge, Heidi Artisensi, Jodi Martin
In its fifth year, this council continues to embed Service Excellence into daily practice by teaching core principles, modeling best behaviors, and coaching peers across the hospital. They introduced a strategic planning retreat to sustain momentum and adapt the initiative to their rural culture, driving improvements in patient experience, staff engagement, and organizational pride. Their dedication shows how a small hospital can create a big impact through consistent service leadership..
A team dedicated and committed to the vision,
ensuring exceptional teamwork with forward momentum.
The
Summit Award
goes to
Outstanding Staffing Fix Transformation
The Pinnacle Achievers
for this category are:
- Staffing Fix, Allen Parish Community Healthcare, Kinder, LA
Mary Bishop, Sadie Lantron
This team reversed a crisis in turnover by overhauling hiring and onboarding, launching a structured 6-month leadership development guide, and creating clear expectations and rounding processes. Their efforts cut first-year turnover from 69 percent to 18 percent and improved employee engagement, earning national recognition for excellence in workforce culture. They built a sustainable system that grows strong leaders and protects organizational stability. - Camarena Sluggers, Camarena Health, Madera, CA
Camarena Health’s Staffing Team tackled staffing challenges head-on, introducing strategies that reduced turnover and improved morale across 20 facilities. Their creative theme fostered teamwork while celebrating every 30–120-day milestone for new hires. This initiative not only strengthened engagement but also created a sustainable structure for continued success. - Workforce Wranglers, Cook Hospital & Care Center, Cook, MN
Stephanie Maki, Chris Novak, Maria Myre, Julie Lesemann, Joe Buria
The Workforce Wranglers improved retention by launching a 30/60/90-day onboarding system with visual check-ins, celebrations, and a mentor program to support new employees. They also created a manager handbook to strengthen interviewing, onboarding consistency, and communication with new hires. Their structured approach and focus on tracking results have already boosted retention and created a warmer, more supportive start for every team member. - Employees of the Moment, Edwards County Medical Center, Kinsley, KS
Michele Morris, Nena Wilson, Jackie McElwain, Monique Funk
This Staffing Team tackled retention and onboarding challenges by creating a comprehensive Director Training Checklist and tools that streamline decision-making, communication, and role clarity. Their work eliminated confusion across departments and strengthened leadership transitions, helping new leaders feel equipped and supported from day one. By embedding these tools into long-term orientation practices, they delivered a sustainable system that improves confidence, collaboration, and consistency across the organization. - EBCH Daycare, Ely-Bloomenson Community Hospital, Ely, MN
Patti Banks, Rochelle Sjoberg, Machelle Stepec, Heidi Schiltz, Anne Moravitz, Shawn Cox, Justin Ridlon, Mike Haltvick, Chris Marks
Ely-Bloomenson’s Childcare Initiative Team eliminated a long-standing staffing barrier by opening an on-site daycare, dramatically improving retention and support for working parents. Their ribbon-cutting united leaders across the region and showcased EBCH as a caring, forward-thinking community partner. Through thoughtful planning and family-centered touches, this team built a sustainable solution that strengthens workforce stability and community trust.
A team dedicated to improving staffing issues in turnover reduction, absence improvement, and improved staff morale.
The
Summit Award
goes to
Outstanding Swing Bed Transformation
The Pinnacle Achievers
for this category are:
- Swing Bed Transformation, Cook Hospital & Care Center, Cook, MN
Annie Dougherty, Joe Buria, Julie Lesemann, Stephanie Elling, Kaylee Hoard
Annie and the Cook Swing Bed Team strengthened patient transitions by creating a faster, more reliable referral review process and staying closely connected with partner organizations. Their ongoing quarterly meetings and consistent follow-through ensure momentum, leading to sustained referral growth and smooth admissions for patients needing swing bed care. - Transitional Trust Builders, Fall River Health Services, Hot Springs, SD
Kim Crawford, Alicia Kunz, Ronda Neugebauer, Ryan Cathcart, Lisa McPherson, Molly Andersen, Jesse Naze, Jeremy Schultes
This team transformed care delivery by uniting clinical, operational, and support departments to build a successful Swing Bed and TCU program. Through daily huddles, consistent communication, and targeted education for referral partners, they improved care coordination and patient outcomes. Their efforts led to a census increase to 5.5 Swing Bed patients per day and national recognition for outstanding post-acute results, proving the power of collaboration, persistence, and a patient-first mission. - MCHD Red Team, Moore County Hospital District, Dumas, TX
Sandra Qualls, LaQueta West, Chris Velasco, Haidee Magner, Miriam Cruz
Moore County’s Swing Bed Growth Team revitalized their swing bed program by uniting nursing, therapy, case management, and marketing to strengthen referrals and improve patient transitions. Through new education tools, community partnerships, and consistent relationship-building, they increased census and elevated the overall patient and family experience. - Swinging Into Success, Niobrara Community Hospital, Lusk, WY
Heather Staudenmaier, Linda Noe, Shyan Bradfield, Joleen Falkenburg
The NCHD Swing Bed Team, led by Heather, transformed their swing bed program by strengthening communication, referral partnerships, and follow-up practices. Their proactive outreach has secured consistent referrals, improved patient care transitions, and boosted survey scores across departments. Today, NCHD is recognized as a leader in swing bed success across Wyoming, with other hospitals seeking to learn from their model.
A team that demonstrates improvements in quality and marketing measures, increasing swing bed census that is sustainable throughout the program and beyond.
The
Summit Award
goes to
Outstanding First Year Service Excellence Initiative
The Pinnacle Achievers
for this category are:
- Ampla Health, Yuba City, CA
Ampla Health’s Service Excellence Initiative has reshaped their culture into one grounded in accountability, unity, and patient-centered compassion. Through bold leadership, dedicated SEAs and Coaches, and innovative SEA Workshop Trainings, Ampla strengthened communication, improved workflows, and significantly boosted patient and employee satisfaction. Today, Ampla Health stands as a high-performing, mission-driven organization where excellence is not just a value but a lived, daily standard shaping a healthier future for staff and patients alike. - CareArc, Emporia, KS
CareArc transformed its first year of Service Excellence into a movement by creating original, in-house SEA Training Videos that brought culture to life through creativity, humor, and heart. These memorable skits sparked conversations about accountability, empathy, and great service in a way that staff genuinely enjoyed, making training something people talked about, shared, and looked forward to. By turning education into inspiration and energy into action, CareArc built a stronger, more unified culture of service excellence and truly exemplifies what an Outstanding 1st Year Service Excellence Initiative looks like. - Mountains Community Hospital, Lake Arrowhead, CA
Mountains Community Hospital has elevated its culture through a genuine, organization-wide commitment to Service Excellence. By strengthening communication, advancing patient experience, and empowering frontline staff to lead service quality, they have cultivated a workplace defined by connection, accountability, and compassion. Their dedication to living core values every day has deepened team pride, strengthened community trust, and created an experience where patients feel supported, valued, and genuinely cared for.
A role model in successful positive changes in communication, teamwork, engagement, and empowerment in the first year Service Excellence Initiative.
The
Summit Award
goes to
Medical Clinic of Choice
The Pinnacle Achievers
for this category are:
- APCH Rural Health Clinic, Allen Parish Community Healthcare, Kinder, LA
APCH Rural Health Clinic has set a new benchmark for rural healthcare excellence through innovation, collaboration, and a deep commitment to community well-being. Their team’s achievements span major service expansions, patient experience gains, and the seamless launch of new programs like specialty clinics and an integrated Electronic Medical Record. By uniting clinical excellence with compassionate care, Allen Parish has built a stronger, more connected system where patients receive coordinated, high-quality treatment across every stage of care. - Camarena Health, Madera, CA
Camarena Health delivers whole person, coordinated care through integrated medical, dental, behavioral health, and specialty services, removing barriers and building trust across the community. Innovative programs, including senior wellness and certified fitness support, reflect their deep commitment to access, dignity, and belonging. Their compassionate approach has positioned Camarena as a true medical home where patients feel seen, supported, and connected. - Memorial Medical Clinic Colchester, Memorial Hospital, Carthage, IL
Memorial Medical Clinic Colchester exemplifies what it means to be a model rural clinic. Their patient-centered care, innovative partnerships, and dedicated staff have strengthened access to preventive care, expanded services, and elevated patient experience across the community. With rising patient volume, outstanding CAHPS performance, and a culture of compassion and service, Colchester continues to set the standard for trusted, exceptional rural care. - Northside Medical Clinic, Ortonville Area Health Services, Ortonville, MN
Northside Medical Clinic stands as a trusted cornerstone of its community, where compassionate, skilled care meets exceptional teamwork. From rapid, attentive diagnostic care to seamless coordination and genuine emotional support, every member of the clinic demonstrates a heartfelt commitment to patient well-being. Their consistent dedication to high-quality, patient-centered service makes Northside a shining example of rural healthcare excellence. - Valley Professionals Community Health Center, Clinton, IN
Valley Professionals Community Health Center has evolved into a mission-driven, patient- and employee-centered organization, fueled by the success of its Service Excellence Council. This cultural transformation has strengthened communication, lifted employee morale, and expanded leadership growth, creating a place where people feel proud to work and proud to receive care. With innovations like centralized patient access, new employee recognition systems, and a Day of Volunteerism that gives back to the community, Valley Professionals continues to earn trust, improve outcomes, and truly live the values of a Medical Clinic of Choice.
A medical clinic that embodies Service Excellence
in the capacity of compassion and education.
The
Summit Award
goes to
The
Summit Award
goes to
Hospital Provider of Choice
The Pinnacle Achievers
for this category are:
- Allen Parish Community Healthcare, Kinder, LA
Allen Parish Community Healthcare has become the trusted Hospital of Choice by expanding access to essential services, improving patient engagement, and prioritizing preventative, community-centered care. From new outpatient and specialty lines to behavioral health and home-based support, they have strengthened care close to home and reduced avoidable ER visits. With a 95th-percentile staff engagement ranking, over 2,000 volunteer hours, and strong partnerships to train future nurses, they have built a culture of compassion, excellence, and community trust that truly sets them apart. - Ely-Bloomenson Community Hospital, Ely, MN
Ely-Bloomenson Community Hospital has earned its place as a Hospital of Choice by expanding access to care, strengthening community partnerships, and building a culture of service and pride. They added urgent care and on-site lab services, improved availability for behavioral health and therapy, and advanced preventative care with new technologies and vaccine clinics. With staff engagement events, award-winning community volunteerism, and statewide recognition for excellence, EBCH continues to raise standards in quality, compassion, and community impact, proving that world-class care thrives in rural communities. - Kiowa County Memorial Hospital, Greensburg, KS
Kiowa County Memorial Hospital has redefined what rural healthcare excellence looks like, emerging as a true Hospital of Choice through measurable growth, compassionate service, and unwavering commitment to community. Over the past three years, KCMH has expanded clinical services, recruited new providers, strengthened financial stability, and achieved dramatic improvements in patient experience, including 100% top box ratings and a leap in care transitions from 25 percent to 63 percent. With record-breaking volumes, strong community loyalty, and a culture rooted in pride and service, KCMH stands as a shining example of rural transformation and a model for what is possible when people, purpose, and excellence align. - Memorial Hospital, Carthage, IL
Memorial Hospital in Carthage has become a true Hospital of Choice by combining clinical excellence, heartfelt community commitment, and an unshakable culture of service. With a consistent 5 Star rating, award-winning patient experience, and long-tenured leadership, Memorial delivers big-city care with the warmth and trust of a close-knit rural community. Their integrated programs, from behavioral health and nutrition services to advanced clinical technology and vibrant employee engagement efforts, have strengthened care access, expanded services, and elevated pride across the region. Memorial Hospital stands as a shining example of what unwavering dedication, innovation, and compassion can achieve in rural healthcare.