2024 Breakthrough Awards Recipients

The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source. Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

Legend

Patient Satisfaction [ ... CAHPS]
Bronze
Silver
Gold
Emerald
Ruby
Diamond

At least 5 percentage points in the Top Box score

At least 10 percentage points in the Top Box score

At least 15 percentage points in the Top Box score

Achieved at least 5 percentage points higher than the Comparative Database Top Box score

Achieved at least 10 percentage points higher than the Comparative Database Top Box score

Achieved at least 15 percentage points higher than the Comparative Database Top Box score

 Daviess Community Hospital

Washington, IN  ● Click for complete details

1

1

2
Bronze Emerald Ruby

 Good Samaritan

Vincennes, IN  ● Click for complete details

2

1

1
Bronze Emerald Ruby

 Fall River Health Services

Hot Springs, SD  ● Click for complete details

3

2

1
Bronze Silver Gold

 Johnson County Healthcare Center

Buffalo, WY  ● Click for complete details

1

2

2

 1
Bronze Gold Emerald Diamond

 Pinckneyville Community Hospital

Pinckneyville, IL  ● Click for complete details

2

2

1

 1
Bronze Emerald Ruby Diamond

 Crawford County Memorial Hospital

Denison, IA  ● Click for complete details

3

1

3

1
Bronze Silver Emerald Ruby

 West Jefferson Medical Center

Marrero, LA  ● Click for complete details

3

3

 3
Bronze Ruby Diamond

 Allen Parish Community Healthcare

Kinder, LA  ● Click for complete details

2

5

2

 1
Bronze Emerald Ruby Diamond

 Union General Hospital

Farmerville, LA  ● Click for complete details

1

3

 6
Bronze Ruby Diamond

 Ortonville Area Health Services

Ortonville, MN  ● Click for complete details

3

1

2

 6
Bronze Silver Ruby Diamond

 Rio Grande Hospital

Del Norte, CO  ● Click for complete details

2

7

2

 2
Bronze Emerald Ruby Diamond

 Van Diest Medical Center

Webster City, IA  ● Click for complete details

4

5

2

 2
Bronze Emerald Ruby Diamond

 Osceola Regional Health Center

Sibley, IA  ● Click for complete details

2

1

3

3

2

 2
Bronze Silver Gold Emerald Ruby Diamond

 Franklin General Hospital

Hampton, IA  ● Click for complete details

3

3

4

2

 3
Bronze Silver Emerald Ruby Diamond

 Memorial Hospital

Carthage, IL  ● Click for complete details

2

9

6
Bronze Emerald Ruby

Ely-Bloomenson Community Hospital

Ely, MN  ● Click for complete details

2

1

3

6

 4
Bronze Gold Emerald Ruby Diamond

Providence Medical Center

Wayne, NE  ● Click for complete detail

4

2

3

9

4

 3
Bronze Silver Gold Emerald Ruby Diamond